In 2008, in response to residents' requests, gates were installed at the entrances to the service roads to combat previous problems with burglaries, garage break-ins, graffiti, illegal commuter parking, abandoned cars and fly tipping.
The rules governing use of these service roads are appended to the HHGERA constitution and can be downloaded by clicking the link below.
Please report any problems with these service road gates or locks to email@example.com. A charge is made for replacement broken keys (see below).
Parking is not permitted on service roads as they must be kept clear for emergency and recycling vehicles.
The gates must be kept locked at all times and residents are asked to be considerate about noise when opening and closing them, especially late at night. Wheelie bins should be left out for collection on the appropriate day but must not be kept permanently on service roads (local police advise they may be used by intruders to climb into back gardens). No rubbish of any sort may be left in the service roads unless it's in a wheelie bin for collection.
A new system of skip permits was introduced in 2019 to ensure builders' skips do not block the roads for recycling collection and other users. The cost of a permit is £40 for the first month and £10 a week thereafter. Click here for an application form and guidance notes.
Ordering gate keys
New keys cost £45, which includes a refundable deposit of £25. For security reasons, they will only be issued if you can show proof of residence on the Estate and your house is up to date with payment of service charge.
Click here for full details of how to apply. Payment must be made by bank transfer, then call Jane on 0208 752 0445 for an appointment to collect your key/s from:
2 Queens Drive
London W3 0HA
Tel. 0208 752 0445
If you notice problems with service road keys or gates, please email firstname.lastname@example.org.
Service roads - rules of use - click here
Skips application form - click here
Application form for keys - click here
Application form for refund - click here
HHGERA constitution, showing service road zones at Annex A2 - click here
Frequently asked questions
Can I park my car in the service road?
No. You are not allowed to park any vehicle in the service roads as they must be kept clear for emergency, refuse and fire service vehicles. Temporary parking to load and unload vehicles is of course permitted. Abandoned and unlicensed vehicles will be removed and the owner charged.
Why are the service roads divided into zones?
The Residents Association consulted the Ealing police Crime Prevention Team who strongly advised the creation of separate zones as a means of increasing security and to develop a sense of community.
Do all the gates have the same key?
No - each zone gate has its own unique key which is different from the others.
Can I have keys to more than one zone?
You will normally only be allocated a key to the gate corresponding to your zone, where you have a right of access to your garage.
Why don't all the gates have the same key?
The fewer people hold keys to any gate, the fewer problems and security issues there are likely to be. This also makes it quicker and cheaper to change the lock, if need be.
What's to stop the wrong people obtaining keys?
Requests must be made in person using the official application form. To ensure security and reduce the chances of fraudulent use of keys, applicants will be asked to present proof of residence (for example a tenancy agreement, council tax bill or utility bill).
Where do I get an application form?
Click here to download one.
Where do I go if I need more than one key?
Duplicates can be ordered at a cost of £45 per key (of which £25 is refundable deposit), using the application form, up to a maximum of two keys per house. Payment must be made by bank transfer, then call Jane on 0208 752 0445 for an appointment to collect your key/s from Japan Services.
I'm a tenant. Do I have to pay and arrange to get the key or will my landlord?
There is no set answer to this question, but most landlords expect tenants to arrange their own keys, especially when renting through an estate agent. At the end of your tenancy, you can hand the key back to the Estate Office (assuming it is in good condition) and receive a refund of the £25 deposit.
I don't own a car. Do I have to have a key?
No. But most residents want to be able to access the service roads for deliveries, removing waste etc.
Can I get my key money back if I move out?
The £45 per house contribution to installation of the gates was very modest, thanks to a £10,000 grant from Ealing Council, and included a £25 deposit for the first gate key for each house. Key deposits are refundable on return of the key in good condition, with the original receipt.
What arrangements must I make for builders' skips?
Skips should never be left in service roads in such a way that they could block emergency vehicles access or make it impossible for the council's large refuse vehicles to get around on collection days (normally Wednesday or Thursday).
A system of skip permits ensures they are only placed safely. Click here for an application form and more information.
How do vans and lorries gain access to remove waste, deliver heavy items etc?
Residents should arrange to meet delivery vehicles and unlock the gates so they can get in and out again. Keys should not be left with the driver and gates should not be left open.
How can lorries get out if there's not enough room to turn?
On some service roads, there is room to turn but in others it is necessary to reverse out. This makes it doubly important service roads are kept clear of parked cars, skips and other impediments. In case of emergency, residents should contact the Estate Office on the numbers above.
How will emergency services and utility vehicles gain access?
Keys have been lodged with the police, fire service, Thames Water and Ealing Council's rubbish/recycling teams.
If the gate or lock is broken or damaged who do I report it to?
Report it by emailing email@example.com - don't forget to say which gate you're talking about. The gates came with a 10-year guarantee and a rolling programme of replacements is planned.
If the gate or lock is damaged and my car is stuck inside, how do I get someone to fix it immediately?
Contact the Estate Office, email firstname.lastname@example.org or ask a neighbour to assist.
What if I lose my key?
Duplicates can be ordered from the Estate Office, at a cost of £45 per key (including refundable deposit of £25).
My keys have been stolen, with my address. Do you need to change the locks?
You would obviously be advised to change your house locks if these keys have also been taken and the thieves could know where you live. Theft of gate keys should be reported via the Contact Form. A risk assessment will then be made and a decision taken whether to replace the lock.
Why don't the gates open automatically with a 'beeper'?
We considered electronic gates but this would have meant installing electricity supply throughout the Estate and much greater expense, both initially and for continuing maintenance. The police, security firms and other estates with similar layouts to our own all advised us to go for the simplest possible option, with the least scope for things to go wrong.
I never use the service road so why should I contribute to the cost?
The gates benefit all residents, whether car owners or not, by improving the security of the service roads. Every house is asked to contribute to the cost of installing the gates, at a very modest £45 per house. This includes a £25 deposit for a key.
Can I walk my dog on the service road?
Yes but you only have access to your zone in view of the increased security of the gating programme.
Repairs to the service road between Princes Gardens and Monks Drive in 2005. This work cost £26,000, which was paid by residents living there - not from service charge.
Houses service roads
The service roads behind the houses on Vale Lane, Princes Gardens, Tudor Gardens and between Princes Gardens and Monks Drive are owned by HHGE Residents Ltd, a private limited company, and managed by a Houses Management Board (part of Hanger Hill Garden Estate Residents Association).